The Joint Commission

The Joint Commission has been recognizing businesses and organizations in the Healthcare industry since 1951. Its goal is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organiza tions and inspiring them to excel in providing safe and effective care of the highest quality and value.

The Joint Commission is an independent, not-for-profit organization, and is the oldest and largest standards-setting and accrediting body in health care.To earn and maintain The Joint Commission’s Gold Seal of Approval, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

If you have any concerns that you wish to bring to our attention, please contact Manhattan Employment Services, Inc. (M.E.S.I.) at 212.675.0687 or

You may also contact the Joint Commission Office of Quality Monitoring at 1.800.994.6610 or For more information on the Joint Commission, please visit


  • Joint Commission Policy Statement
  • Continuing Education Links
  • MESI Employee Handbook
  • Handbook Acknowledgement Form

Manhattan Employment Services Inc. is committed to providing a higher standard of service and to the delivery of safe, quality patient care.  Manhattan Employment Services Inc. complies with the Joint Commission’s Standards for Healthcare Staffing Services.

As our customer, you can have confidence that the processes within Manhattan Employment Services Inc. support that the supplemental staff working in your organization have met the requirements established by the Joint Commission.  To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Manhattan Employment Services Inc. provides the customer a written description of the following service features.

  1. Subcontractors

Manhattan Employment Services Inc. will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.

  1. Floating

Assigned Providers may only be placed in assignments that match the job description for which Manhattan Employment Services Inc. assigns them; if an Assigned Provider is asked to float to another department with the customer, the department must be a like department or unit and the float provider must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical diagnoses and acuities.

  1. Competency Review

It is the responsibility of Manhattan Employment Services Inc. to conduct and finalize the pre-employment assessment of the Assigned Provider’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of Manhattan Employment Services Inc. orientation.

It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Provider, relative to the provider’s ability to perform specific job functions upon completion of provider’s assignment or shift. Manhattan Employment Services Inc. relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Provider on an ongoing basis based on the customer’s report of clinical performance.

  1. Orientation of Providers

Manhattan Employment Services Inc. will provide all new providers with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned providers to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Provider to properly use equipment.

  1. Providers and Independent Contractors

As the provider of staffing services, Manhattan Employment Services Inc. will be the employer of Assigned Providers and shall not by reason of their temporary assignment with the customer through Manhattan Employment Services Inc. become providers of the customer. At its sole discretion Manhattan Employment Services Inc. reserves the right to utilize Independent Contractors in addition to its providers, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.

  1. Incident, Error, Tracking System

Upon notification of Incidents and or Errors, Manhattan Employment Services Inc. shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.

  1. Communicating Occupational Safety Hazards/Events

It shall be the responsibility of the customer to notify Manhattan Employment Services Inc. within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Provider and/or Manhattan Employment Services Inc. Customer agrees to initiate communication with Manhattan Employment Services Inc. whenever an incident/injury report related to the Assigned Provider is completed.

  1. Requirements for Staff Specified

The requirements of staff sent to the customer by Manhattan Employment Services Inc. are to be determined by the customer as part of the written agreement between the two parties. It is Manhattan Employment Services Inc.’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.

  1. Conflicts of Interest

Manhattan Employment Services Inc. to the best of its ability identifies conflicts of interest. Manhattan Employment Services Inc. discloses all conflicts of interest to its clients. Manhattan Employment Services Inc. annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors and regulatory entities to determine conflicts of interest.

When conflicts of interest arise Manhattan Employment Services Inc. discloses this conflict of interest when appropriate to whichever client may be involved or affected. Manhattan Employment Services Inc. enforces that internal employees of Manhattan Employment Services Inc.  are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with Manhattan Employment Services Inc., unless approved by the client involved or potentially involved.

  1. Staff Matching Requirements

Manhattan Employment Services Inc. shall verify the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the customer.

The Manhattan Employment Services Inc. office, located in the New York, NY is open

Monday through Friday from the hours of 10:00 a.m. – 6:00 p.m.
Our local telephone number is (212) 675.0687.
Outside of normal business hours, in the event of an emergency please contact us at the same number.

In the event of an emergency, natural disaster or other uncontrollable event, Manhattan Employment Services Inc. will continue to provide service to you through our corporate network form a location where phones and computers are functional. Manhattan Employment Services Inc. will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service. ​

If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Manhattan Employment Services Inc. has processes in place to resolve customer complaints in an effective and efficient manner.

If the resolution does not meet your expectation, we encourage you to call the Manhattan Employment Services Inc.  corporate office at (212) 675.0687.  A corporate representative will work with you to resolve your concern.

Any individual or organization that has a concern about the quality and safety of patient care delivered by Manhattan Employment Services Inc. healthcare professionals, which has not been addressed by Manhattan Employment Services Inc. management, is encouraged to contact the Joint Commission at or by calling the Office of Quality Monitoring at (630) 792-5636.  Manhattan Employment Services Inc. demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.

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    Phone: (+1) 212-675-0687
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